Royal Furniture - Birmingham Trussville in Trussville, AL Closed now

Reviews about Royal Furniture - Birmingham Trussville

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  September 22, 2019, by Devin Self
  I had the best experience at Royal Furniture in Trussville. From the moment I walked in everyone was so helpful. Jade helped me find the perfect sofa and was so accommodating and made it happen for me. I will definitely do business with them again. I highly recommend Royal Furniture in Trussville and be sure to ask for Jade!
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  January 11, 2019, by Marlyce Fletcher
  I'm very disappointed in Royal Furnitures customer service from sales, office staff to management. The first time I purchased my headboard/footboard and nightstand the product and service was amazing. I wanted and raved about how amazing they were and how I'll be getting all my rooms from this location. I even sent two co workers to this location to purchase their living room set. I came back a few weeks later to buy a console table and had a polar opposite experience. The salesman was your typical used cars salesman mentality. He was rude and made me feel highly uncomfortable while there. I asked of there was a military discount and was told "No, we don't have one except on veterans day." This was very disappointing a company that is this large and has been around as long as it has doesn't support the military. I of course was still going to get the table. The salesman than tells me there is a delivery fee. I didn't have a delivery fee the first time and I told him this but he gave me half off the delivery and $50 off the table to make the difference. I was grateful he tried and still pleased. I went to pay and the lady in the back running my card refused to give me the discount the salesman promised because the total on the bottom wasn't scratched off and he only adjusted the numbers on the top of the paperwork. I decided after being frustrated to not argue and accept the higher price. I then received a table a week later that was damages. It either has glued on cardboard or it was scratched off so much that the edge looks like cardboard. I called the office and the woman argued with me it's distressed. This is clearly damaged and not distressed. I emailed pictures and called her back a few hours later and she said she was the only one there and couldn't help me but she would call me back needless to say she didn't. I then wrote an email to management and received a message back from Steve that resolved no issues, had no customer service and implied I was wrong and his staff was correct. This place is great if you want rude service and to take the risk of receiving damaged items and being stuck with it. My first delivery was wonderful, my second was horrible. I personally do not want to deal with rude staff and managers while paying $560 for a table that is damaged. ***Shop at your own risk*** See pictures